Shipping and returns
How long does shipping take
Shipping times are calculated from the moment the package leaves our hands and arrives at USPS, to the time it reaches you. The 5 business day turnaround time to make your pieces is not a part of the shipping time. Each package ships with a tracking number and will ship with the shipping method you chose at checkout.
Where does my order ship from
All orders are handmade in Hayden, Idaho and ship from there as well.
Route offers shipment protection with tracking services and hassle-free solutions for resolving shipment issues for online purchases that are damaged in transit, lost by the carrier, or stolen immediately after the carrier’s proof of delivery where Route monitors the shipment. Route is automatically applied to each order. If the customer chooses to remove it from cart, they are declining protection from damage in transit and lost or stolen packages and will assume all responsibility.
Rush my order
Rush means the order will be fulfilled the day the order is placed, if placed before 11AM PST, and ship Express 2nd Day Air. If the order is placed after 11AM PST, the order will be fulfilled the following day. Please choose RUSH + Express shipping as your shipping option at checkout. This cannot be added on after your order is placed.
We offer free shipping for all U.S. orders over $100. The free shipping option is ecomony shipping (5-8 business days). To qualify, your order must total over $100 before taxes and shipping and after any discounts. If you would like to choose a faster shipping service, that will still be available at checkout.
We do not accept returns or exchanges under any circumstance. Each piece is handmade to order. Please measure and order accordingly to guarantee your correct size. In the case that the size ordered doesn’t fit, we can provide a remake free of charge. The customer is responsible for all additional shipping charges.
In the rare case of faulty jewelry hardware please email email@example.com and we will get a replacement out to you.
customizations + discounts
Do you offer customizations?
We have several bracelets that have customizable options to add a name, initial or hearts. Customizable pieces include: Carolina, Pink Tourmaline, Daisy, Custom Gold + Mixed, Custom Rose and Custom Gold.
If the product doesn’t have a “custom text” box, we do not offer customization on that item.
Discounts & SALES
We have a few sales a year. Follow us on Instagram or sign up for our emails to stay in the know!
Care and materials
Where is S&S jewelry made
S&S jewelry is handmade in Idaho with top-quality gemstones and gold fill pieces, sourced always from small businesses in the USA. All packaging and marketing materials, including our keepsake microfiber pouches are made and designed by women-owned small businesses. When we say “jewelry that makes you feel good”, we truly believe you will feel so good in your Sacred & Stone because of the undeniable quality and also for supporting so many wonderful dreamers too.
Can I wear these in the shower/bath
Short answer, yes. BUT if you would like to keep your pieces looking brand new longer, we suggest taking them off before and putting them back on afterwards.
What is gold fill
Unlike solid gold jewelry, gold-fill jewelry is composed of a solid layer of gold that is bonded to a base of another metal, such as sterling silver or copper. Because of this, it is actually more durable than solid gold, looking shiny and new even with years of wear.
Is all S&S jewelry made of gold fill
Absolutely! We will never use anything else - our promise to you, ensuring you always wear the best.
I'm not sure of my size
Our clickable sizing chart button can be found on every product page, just above the “add to cart” button.
How do I care for my jewelry
Clean your gold fill jewelry regularly using warm water to wash and a soft cloth to pat dry. Avoid wearing your gold filled jewelry in the ocean or swimming pools, as the salt water and chlorine can cause damage.
Didn't find what you were looking for? Send an email to firstname.lastname@example.org for any further questions! **Please check spam and junk folders for a response to ensure you don’t miss it!**